student handbook


We have one of the fastest assessment marking turnaround times in the industry.

We ask students to allow 14 to 21 days for marking to occur, but our average (in 2017-2018) is 11 days. That’s lightening quick when most other training providers ask for 6 to 10 weeks. That’s right, weeks!

If an assessment has been uploaded and it’s been close to the 21 days, students should go back in to check that they have clicked ‘Submit for Marking’. Just uploading a document does not submit it to the marking queue. Students have to press the Submit button and accept the student declaration for it to appear at our end.

If a student has done this and it’s still not marked by day 21, we ask them to drop us an email and we will put an Educator straight onto it.