THIS INFORMATION ONLY APPLIES TO STUDENTS RESIDING AND/OR WORKING/PLACEMENT IN FLOOD AFFECTED AREAS
Our thoughts continue to be with all our students and staff who have been affected by the severe flooding in South East Queensland and New South Wales. Our entire team is working hard to do whatever they can to assist those impacted by the floods, and help minimise any impacts on your study.
We have put together a range of options that may help you navigate these trying times and reduce just a little of the stress that you are feeling right now.
WHAT SUPPORT CAN ACVN OFFER ME?
NEW LEARNING RESOURCES
If your learning resources have been damaged, we can send you a new copy to an address safe to receive them.
PAUSE PAYMENTS
We are very aware than your focus right now will be on obtaining and paying for essential items. We can pause your course instalments for up to 2 months to allow you some breathing room. Normal policies regarding course fee payments will still apply (ie your qualification will not be issued until fully paid for, even if all work is complete). Past 2 months and you can apply for further changes under the normal Financial Hardship policy.
STUDY INTERMISSION
For those of you very affected and unable to study at all due to damage to your home, limited or no access to the internet, reduced or no access to your work or placement clinic etc, we can offer you up to a free 3 month extension which includes putting your study on hold short term so you're not expected to upload any assessments.
It is important to note that at this stage, all teachout dates still apply - we are unable to adjust these.
TO REQUEST ANY OF THE ABOVE, PLEASE COMPLETE THE BELOW FORM:
WELLBEING
We are able to make additional sessions with Bree, our wellbeing coach, available to you. Please book sessions with her via the wellbeing section of the website.
RESUBMISSION DATE WAIVER
We will waive the 7 day resubmission rule for all affected students for the next 3 months. Just get them in when you can.
PRACTICAL ASSESSMENT OPTIONS
You have access to alternative assessment options other than video submissions through booking online live zoom assessments, or in person assessments where we have Educators available.
We understand that some workplaces have also been affected by the floods, and if we can assist with equipment or supplies to help you complete your assessments tasks - we will. We have a range of equipment and mannequins for hire, and can arrange many consumables for you, allowing you to complete some tasks at home. Depending on what you need, there may be a small fee to cover this, but we will do out utmost to keep costs as low as possible.
We're hoping to get some workshops back up and running soon to provide more options for training and assessment to occur.
EXTERNAL FINANCIAL ASSISTANCE
Australian Government Disaster Recovery Payment
The Australian Government Disaster Recovery Payment (AGDRP) is a lump sum payment to help you if a declared disaster significantly affects you. It’s not for minor damage or inconvenience. If you lost income as a direct result of the floods, you may also be eligible.
Queensland Government
Queensland Government have a range of grants for emergency items and services, replacement of essential household items, repair of homes and transport assistance.
NSW Government
The NSW Government have also provided grant programs for those affected.
Financial Institutions
The major banks, including the ANZ, CBA, NAB and Westpac have announced financial support measures to their customers. Please contact your bank to understand the support you may be able to access.
Phones & Internet
Telstra disaster relief provides support to get you connected.
EXTERNAL SUPPORT AVAILABLE
QUEENSLAND
Emergency Help
If you are experiencing direct impact of flood waters please contact the State Emergency Service on 132 500, or call 000 for help in a life-threatening emergency. More information is available at https://www.ses.qld.gov.au/Pages/default.aspx.
You can also contact Queensland Fire and Emergency Services on 13 74 68.
NEW SOUTH WALES
Emergency Help
If you are experiencing direct impact of flood waters please contact the State Emergency Service on 132 500, or call 000 for help in a life-threatening emergency. More information is available at https://www.ses.nsw.gov.au/disaster-tabs-header/flood/.
Food and Disaster Relief
The NSW Government is making resupply assistance to affected communities today.
St John Ambulance has been assisting in communities affected.
Local Charities such as Rapid Relief Team are active in some communities currently affected by immediate flood impacts with both sandbags and food https://rrtglobal.org/
MENTAL HEALTH SUPPORT
- LifeWorks have a Crisis Support Line for anyone in the community in need of emotional support in relation to these events. The Crisis Support Line is open 24/7 and can be reached in Australia at 1800 512 188
- BeyondBlue provides counselling services through Beyond Blue Webchat or you can speak directly to a counsellor by ringing, Beyond Blue 1300 22 4636.
- Lifeline provides 24/7 access to support services, please call on 13 11 14.